Support

GPU is marked as overheating
Please open your unit and check to see if ALL fans are running correctly. If a FAN is not running either on the GPU or on the server fan rails please notify ...
Mon, 28 May, 2018 at 10:40 PM
Rig is on but not mining
Please turn off your RIG at the power for 15 mins and power on. This should download the current configuration from SMOS (SimpleMining) and re-apply for to y...
Mon, 28 May, 2018 at 10:41 PM
SMOS not mining
SMOS not mining could be based on a few scenarios: You have not paid the $2 fee to update your balance for the cost per month. Please refer to your usergui...
Tue, 29 May, 2018 at 5:50 PM
One or more GPU's are not detected
If you have just received your RIG and are noticing that GPU's are not mining please ensure that you follow the process outlined in the installation &am...
Tue, 29 May, 2018 at 5:52 PM
Upgrading & Installing SimpleMining OS (SMOS)
In the instance that you need to reinstall SimpleMining OS (SMOS) Please follow the installation instructions as per https://simplemining.net/ All t...
Thu, 7 Jun, 2018 at 5:42 PM
Modifying Rig Groups or Mining Software
If you do modify rig groups or mining software to mine another cryptocurrency other than the configured one that was shipped with your system. You may need ...
Thu, 7 Jun, 2018 at 5:47 PM